Privacy Policy

Chatbot App (referred to as “we,” “our,” or “us”) prioritizes protecting your privacy. This Privacy Policy outlines how Chatbot App collects, uses, and discloses your personal information.

This Privacy Policy applies to our website and associated subdomains (collectively referred to as our “Service”), including our application, Chatbot App. By accessing or using our Service, you acknowledge that you have read, understood, and agreed to our collection, storage, use, and disclosure of your personal information as outlined in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To ensure clarity, we provide precise definitions for the following terms in this Privacy Policy:

Cookie: A small data file generated by a website and stored by your browser. It helps identify your browser, provide analytics, and remember preferences like language or login details.
Company: References to “Company,” “we,” “us,” or “our” refer to XSTUDIOS BILISIM TEKNOLOJILERI REKLAMCILIK A.S Dokuz Eylül Üniversitesi Inciraltı Yerleşkesi Mithatpaşa Cad.No:56-20/Z. DEPARK Zeytin Binası Ikinci Kat Ofis 213 Balçova/IZMIR, responsible for your information under these Terms & Conditions.
Country: Refers to the location where Chatbot App or its owners/founders are based, in this case, Turkey.
Customer: Any company, organization, or individual signing up to use Chatbot App’s Service to manage relationships with their consumers or users.
Device: Any internet-connected device such as a phone, tablet, or computer that accesses Chatbot App.
IP Address: A unique number assigned to every device connected to the Internet. IP addresses often indicate the geographic location of the device.
Personnel: Individuals employed by Chatbot App or contracted to perform services on behalf of a party.
Personal Data: Information that, alone or combined with other data, allows for the identification of an individual.
Service: The offerings provided by Chatbot App as detailed in this platform’s terms.
Third-party Service: Refers to advertisers, marketing partners, and other entities providing content or services that may interest you.
Website: Chatbot's site, accessible at chatbot.app
You: Any person or entity registered with Chatbot App to use its Services.

Information Automatically Collected

Certain information, such as your Internet Protocol (IP) address and browser or device characteristics, is automatically collected when you use our platform. This information may include:

Data to connect your device to the Internet, such as login details, browser plug-ins, time zone settings, and operating system.
Details about your activity, including page response times, download errors, visit durations, page interactions (e.g., scrolling or clicking), and navigation methods.
Technical details for device identification and fraud prevention, including session information from browser cookies or Flash cookies.

This data does not identify you personally but helps maintain platform security, optimize operations, and support analytics and reporting.

Collection of Personal Data and Methods

Chatbot App processes personal data for purposes specified in this Privacy Policy. The types of personal data collected may include:

Categories and Types of Data

Contact Information: Phone number, email address.
Process Security: Network traffic data (e.g., IP address, device name, visit timestamps), in-app purchase history, and mobile device identifiers (e.g., IDFA, IDVF).
Customer Transaction: Order information.
Marketing Data: Device identifiers such as IDFA and IDVF.

We may collect this data directly from you, your device, or third-party platforms like the Apple App Store, Google Play Store, or Amazon App Store. Data may also be gathered through your interactions with our services or via third-party applications.

Log Data

We collect log data generated during your use of our services. This may include:

Device IP address.
Device name and operating system.
Application configuration details.
Date and time of use.
Other technical statistics.

How We Use Your Information

We use your information for various business purposes, including delivering our Services, administrative functions, and marketing activities. Specifically, your data helps us:

Providing Our Services

Respond to messages and search queries.
Manage user accounts and information.
Grant access to platform features and functionalities.
Address customer support or technical inquiries.
Communicate account updates and policy changes.
Process payments for products or Services purchased.

By engaging with Chatbot App, you consent to these practices as outlined in this Privacy Policy.

Administrative Purposes

We utilize your information for various administrative purposes, including:

(a) Pursuing our legitimate business interests, such as direct marketing, research and development (including market research), network and information security, and fraud prevention;
(b) Identifying and addressing security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible;
(c) Measuring user interest and engagement with our Services;
(d) Short-term, contextual customization of advertisements;
(e) Improving, upgrading, or enhancing our Services;
(f) Developing new features and Services;
(g) Ensuring quality control and internal safety measures;
(h) Verifying and authenticating individual identities;
(i) Debugging to identify and resolve errors in our Services;
(j) Conducting audits related to interactions, transactions, and other compliance activities;
(k) Enforcing our agreements and policies; and
(l) Complying with legal obligations.

Marketing and Advertising our Products and Services

We may disclose your information to third parties for various business purposes, including delivering our Services, ensuring security, or in the event of significant business transactions (e.g., mergers or asset transfers), as outlined below:

Disclosures to Provide Our Services

Other Users or Third Parties: You may choose to share personal information or content with other users or third parties through our Services. Certain profile details may also be visible to other users.
Service Providers:We may share your personal information with third-party service providers supporting our operations, such as IT support, hosting, payment processing, and customer service.
Business Partners: To deliver a product or service you’ve requested, we may share your personal information with business partners. Additionally, we may collaborate with partners to jointly offer products or services.
Advertising Partners: Except for biometric data, we may share personal information with advertising partners who collect information using tracking technologies (e.g., IP addresses, cookies, visited pages). These partners may use the information to deliver personalized ads within their networks (“interest-based advertising” or “personalized advertising”).
APIs/SDKs: Our Services may integrate third-party APIs and SDKs for added functionality. For more information, contact us.

Disclosures to Protect Us or Others

We may disclose information to external parties if we believe, in good faith, that doing so is required to comply with legal processes (e.g., court orders or subpoenas), protect the rights or safety of others, enforce our policies, recover amounts owed, or investigate illegal activity.

Retention of Personal Information

We retain collected personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our Services, resolving disputes, conducting audits, pursuing legitimate business interests, and complying with applicable laws. Biometric data may be retained for up to 24 hours.

General Principles Regarding Personal Data Processing

Personal data are processed in alignment with the following principles:

Compliance with law and good faith practices.
Accuracy and updates where necessary.
Processing for specific, explicit, and legitimate purposes.
Minimization and limitation to the purpose for which data is processed.
Retention for the legally required or purpose-specific duration.

Purposes and Legal Bases for Processing Personal Data

Personal data may be processed via automated or manual means for purposes such as:

Purposes of Processing Personal Data

Identity Information: Ensuring compliance with legal obligations and fulfilling company/product/service commitments.
Contact Information: Facilitating communication, after-sales support, and business activity audits.
Process Security: Maintaining business continuity, providing information to authorized entities, and conducting ethical audits.
Customer Transactions: Managing sales processes, enhancing customer satisfaction, and fulfilling agreement terms.
Visual and Audio Records: Supporting agreement processes, archival activities, and marketing analysis.
Marketing Data: Managing advertising, campaigns, and promotions.

Legal Bases

Identity Information, Contact Information, Visual and Audio Records, Customer Transactions: Necessary for fulfilling contractual relationships and obligations.
Process Security: Required to comply with legal obligations.
Marketing Data: Processed with your explicit consent.

Third-Party Websites and Applications

Chatbot App may include links to external websites outside our control. These sites may have separate terms and privacy practices for which we are not responsible. Similarly, we are not liable for links to our Services from third-party websites.

Push Notifications

Chatbot App may send push notifications regarding updates or service-related information. You can manage notification preferences through your device settings.

Personal data may be stored for reasonable durations or legal retention periods. Additional retention, based on your consent, may apply, and such data will be deleted, anonymized, or destroyed once the purpose ceases to exist.

Technical and Administrative Measures

Chatbot App stores the personal data it processes in accordance with relevant legislation for the periods stipulated by law or required for the purpose of processing. Chatbot App is committed to taking all necessary technical and administrative measures to ensure the confidentiality, integrity, and security of personal data. These measures include:

Anti-virus Application: All computers and servers in Chatbot App’s IT infrastructure are equipped with a regularly updated anti-virus application.
Firewall: Data centers and disaster recovery centers hosting Chatbot App servers are protected by software-loaded firewalls that are periodically updated. These firewalls manage internet connections and provide protection against viruses and similar threats.
VPN: Suppliers can access Chatbot App servers through SSL-VPNs configured on firewalls. Each supplier is assigned a unique SSL-VPN credential, ensuring access only to authorized systems.
User Identifications: Employee access to Chatbot App systems is restricted based on job descriptions. Any changes in roles or duties result in updated system authorizations.
Information Security Threat and Event Management: Events on Chatbot App servers and firewalls are monitored through an information security threat and event management system, which alerts staff to security threats for immediate action.
Encryption: Sensitive data is stored and transmitted using cryptographic methods. Cryptographic keys are securely stored in various environments.
Logging: All transaction records related to sensitive data are securely logged.
Two-factor Authentication: Remote access to sensitive data requires at least two-factor authentication.
Training: Employees receive regular training to increase awareness of information security risks and minimize human error.
Physical Data Security: Personal data on paper is securely stored in locked cabinets, with access limited to authorized personnel. Security measures are in place to protect against physical risks such as fire or theft.
Backup: Data is periodically backed up using cloud infrastructure and in-house solutions, ensuring compliance with relevant legislation.
Non-disclosure Agreement: Employees involved in processing sensitive personal data sign non-disclosure agreements.
Transfer of Sensitive Data: Sensitive personal data transferred via email is encrypted using corporate or registered email accounts. In case of a security breach, Chatbot App promptly notifies affected users and relevant authorities.

Transferring Personal Data to Third Parties

Personal data may be transferred to third parties, both domestically and internationally, for the following purposes:

Conducting storage and archive activities.
Carrying out business operations.
Providing after-sales support for goods/services.
Managing customer relationship processes.

Chatbot App may also share personal data with service providers, such as Facebook SDK, Adjust, and Firebase Analytics, for purposes including:

Ensuring compliance with legal obligations.
Conducting business activities.
Managing customer relationships.
Sharing data with third-party applications integrated with Chatbot App, subject to user consent.

Personnel

If you are a Chatbot App employee or applicant, we collect information you provide voluntarily for HR purposes, such as administering benefits and screening applicants. You can contact us to:

Update or correct your information.
Change communication preferences.
Request a record of your information.

Such updates or corrections do not affect previously provided data or data shared with third parties under this Privacy Policy.

Sale of Business

In the event of a sale, merger, or transfer of assets related to Chatbot App, your information may be transferred to the third party, provided they adhere to this Privacy Policy.

Affiliates

We may share your information with Corporate Affiliates, defined as entities under common control with Chatbot App. These entities are required to treat your information according to this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Turkey. By using Chatbot App, you consent to the jurisdiction of Turkish courts for disputes arising under this Privacy Policy.

Your Consent

By using Chatbot App, registering an account, or making a purchase, you consent to this Privacy Policy and its terms.

Links to Other Websites

This Privacy Policy applies solely to Chatbot App Services. External links may direct you to third-party websites with different privacy practices. Chatbot App is not responsible for the content or practices of these sites.

Advertising

Chatbot App may include third-party advertisements. These advertisements do not imply endorsements by Chatbot App, and we are not responsible for the content or offerings of these advertisements.

Cookies for Advertising

Advertising cookies collect information about your online activities to deliver relevant advertisements. These cookies prevent repetitive ads and ensure proper ad display, enhancing advertiser and user experience.

Cookies

Chatbot App uses "Cookies" to identify the areas of our website you visit. A Cookie is a small data file stored on your computer or mobile device by your web browser. We use Cookies to improve the performance and functionality of our app; however, these are non-essential for usage. Without these Cookies, features like videos may be unavailable, or you may need to log in each time you visit the app. Most browsers allow you to disable Cookies, but doing so may limit your access to certain functionalities on our website. We do not store Personally Identifiable Information in Cookies.

Blocking and Disabling Cookies and Similar Technologies

You can set your browser to block Cookies and similar technologies. However, this may prevent our essential Cookies from functioning properly, potentially limiting your ability to fully utilize our Services. Disabling a specific category of Cookies does not automatically delete them from your browser; you need to manually remove them via your browser settings. For assistance, consult your browser’s help menu.

Payment Details

Chatbot App securely stores any payment processing details provided. Your confidential payment information is handled with the highest level of security.

Kids Privacy

We do not knowingly collect information from individuals under 13. If you are a parent or guardian aware that your child has provided us with personal data, please contact us. Upon discovering such data, we take steps to delete it from our servers.

Disclaimer

Chatbot App uses OpenAI’s GPT API but is not affiliated with OpenAI. We solely utilize their official API to power our app. Additionally, Chatbot App is not associated with any government or political entity. The information provided is for informational purposes only and should not be considered official or authoritative.

Changes to Our Privacy Policy

We may update this Privacy Policy to reflect changes in our Services or policies. Users will be notified (e.g., via our platform) before these updates take effect. Continuing to use the Service after updates indicates your agreement to the revised Privacy Policy. If you do not agree, you may delete your account.

Third-Party Services

We may include third-party content or links to third-party websites and services (“Third-Party Services”). Chatbot App is not responsible for the accuracy, completeness, or legality of Third-Party Services. Access and use of such services are at your own risk and subject to the terms and conditions of the respective third parties.

Tracking Technologies

Local Storage: Provides methods for storing client-side data with enhanced capacity compared to Cookies. Local Storage does not include data in HTTP requests and offers persistent data storage.

Information about General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA), this section explains how and why we collect your data and ensures compliance with GDPR regulations.

What is GDPR?

The General Data Protection Regulation (GDPR) is an EU law that governs how companies handle personal data, giving individuals greater control over their data. Chatbot App adheres to GDPR standards globally to protect your data.

What is Personal Data?

Personal data includes any information that can identify an individual, such as names, email addresses, financial information, IP addresses, and biometric data.

Data Protection Principles

Data must be processed fairly, legally, and transparently.
Data should only be collected and used for specific, explicit purposes.
Data should not be retained longer than necessary.
Individuals have the right to access, update, delete, or transfer their data.

Individual Rights under GDPR

Chatbot App supports the following rights:

Access, portability, and deletion of personal data.
Users may update or delete their data at any time by contacting us. Deleted accounts are permanently removed within 60 days.

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have rights regarding their personal data, including:

Right to Know and Access: Request details about data collected, shared, or sold.
Right to Equal Service: Non-discrimination for exercising privacy rights.
Right to Delete: Request deletion of personal data.

We do not sell user data. For more information, contact us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA provides additional rights, similar to those under CCPA, ensuring transparency and control over personal data.

Chatbot App Disclaimer

Chatbot App generates answers using AI and machine learning algorithms but should not be considered a source of professional advice. While we aim to provide accurate information, we cannot guarantee the reliability or completeness of responses. Use discretion when relying on chatbot-generated answers.

Contact Us

If you have questions or concerns, feel free to reach out:

Via Email: support@chatbot.app
Via Website: https://chatbot.app/